Employee Engagement is Still Declining – Here’s What to Do About It
A Gallup poll released last week shows that employee engagement is at a 10-year low in the United States. Only 31% of employees are actively engaged, and 17% are actively disengaged. That’s fewer than 1 in 3 employees who actually care. The rest are going through the motions. Think about what that means for your […]
NOC vs. Helpdesk: Which One Is Right for Your MSP IT Support
The foundation of good operations and IT service management is an effective support system. Helpdesk and Network Operations Centers (NOC) are two important services that are frequently need for IT assistance. Although they are both made to guarantee seamless IT operations, they have distinct functions and are appropriate for requirements. The difference between NOC and […]
The Power of Mentorship: Transforming Lives, One Connection at a Time
Are you a mentor? Do you have a mentor? What does it mean to be a mentor? By definition, a mentor is a trusted and experienced individual who provides guidance, support, and advice to a less experienced person, often referred to as a mentee or protégé. The relationship focuses on the mentee’s personal or professional […]
Beyond Pizza Parties: Rewards & Recognition That Employees Actually Want
In last week’s Teaching Tuesday, I wrote about the difference between rewards and recognition, and some best practices for designing rewards and recognition programs. At the root of that conversation was the idea that rewards and recognition play an important part in motivating your team. What I did not touch on is the role that […]
A Day in the Life of an Azure Cloud Engineer
Azure cloud engineers are essential to making sure companies operate safely and effectively online. Their day is filled with activities that call for technical know-how, strategic thinking, and problem-solving abilities, such as maintaining infrastructure and optimizing cloud solutions. However, what does a normal day for these cloud experts entail? In this blog, we’ll explore […]
A New Year: Get Out of the People Pile
Let me begin by wishing all my readers a very Happy New Year! It’s a fresh start, and I’m sure we all have many goals we want to achieve. Most of us have likely made New Year’s resolutions we’ll try to keep—whether it’s going to the gym, making time for ourselves, or finding a new […]
Recognition-Based Rewards: Best Practices for Rewards & Recognition Programs
Do your employees feel recognized? How do you reward top performers? These questions are crucial, as well-designed rewards and recognition programs yield significant benefits. According to a Gallup/Workhuman poll, employees who receive authentic recognition are 5x more likely to see a clear path for growth. This clarity reduces anxiety and boosts engagement. For MSPs, this […]
Customer Support in NOC: A Comprehensive Overview
Where downtime can mean lost revenue and damaged reputations, customer support in NOC helps businesses run uninterrupted services. As per the reports, downtimes can cost thousands of dollars to a business. The most expensive one can cost a business over $17,000 per minute. On average this cost can sum up to around $9,000 per incident. However, downtime […]
Leadership Lessons from “Loaves and Fish”
A few weeks ago, I attended John Maxwell’s leadership program and had the privilege of meeting the cast of The Chosen. This show, based on the life and teachings of Jesus, offers profound leadership insights that transcend religious boundaries. As a Sikh, I found the discussions deeply enriching, particularly the story of “Loaves and Fish.” […]
Reflections and Resolutions
As the year comes to a close, December 31 offers a unique opportunity for reflection and anticipation. As a leadership trainer, I encourage leaders to use this final day to assess the past year, celebrate achievements, and set intentions for the year ahead. Let’s explore how December 31 can serve as a valuable time for […]