How to Rev Up Your Sales Talent Strategy Engine with Kendra Lee
What’s the hottest topic in the MSP industry today? Talent, of course! The tough-to-get and tough-to-retain issue that plagues our industry is covered thoroughly in this podcast thanks to Kendra Lee, President of The KLA Group. She’ll share with you the most common mistakes MSPs make regarding hiring and onboarding top sales talent, how to […]
Zero Trust: What MSPs Need to Know About Cybersecurity
If cybersecurity threats are keeping you awake every night, then listen to Ben Jenkins, the Director of Cybersecurity for ThreatLocker. In this “Sunny Silver Linings” podcast, he shares his views regarding zero trust, including his definition of it, the critical pieces that MSPs should be paying attention to in order to attain it, and the […]
Discover The Right Equation For A Successful Customer Experience Part 2 with Marnie Stockman
In Part 2 of this two-part Sunny’s Silver Linings episode with Marnie Stockman, the CEO of Lifecycle Insights, she shares with you her advice for customer success structure. This includes the importance of documenting each customer relationship, the need to re-communicate the value you bring to your clients, and the key questions to regularly ask […]
Discover The Right Equation For A Successful Customer Experience with Marnie Stockman
What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls “customer success”. She’ll teach you her definition of it, her […]
Growing Your MSP With Cybersecurity with Wes Spencer Part 2
How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it’s critical for you to […]
Growing Your MSP With Cybersecurity with Wes Spencer
How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it’s critical for you to […]
How to Effectively Address the Biggest Growth Barriers for MSPs with Robert DeMarzo
What are the biggest growth barriers for MSPs today? Find out in this new episode of Sunny’s Silver Linings featuring Robert DeMarzo, Vice President of Channel Futures. Bob lists those barriers, how to address them, and shares how MSPs can maintain their momentum in today’s channel. You’ll learn plenty from a guy who’s at the […]
How Actively Choosing Core Values Makes MSPs More Powerful with Dr. Mandeep Rai Dhillon
You may know the importance of values in your personal life, but are you making them as important in your MSP business? In this podcast, Dr. Mandeep Rai Dhillion, best-selling author of The Values Compass: What 101 Countries Teach Us About Purpose, Life and Leadership, shares her inspiration for writing the book, why MSPs who […]
Talent Lessons From a 40-Year Industry Veteran Arlin Sorensen
Arlin Sorensen has spent 40 years in the Tech/MSP channel, so he has a lot of great insights to share in this “Sunny Silver Linings” podcast. He offers his own perspectives on remote versus hybrid work, tools leaders can use for strategic planning and tells you the greatest lesson he’s learned in attracting and retaining […]
How to Create an Exceptional Employee Experience with Kevin Cook
If you want to create a great internal culture and a great experience for your clients, then it all begins with the employee experience. In this episode of “Sunny’s Silver Linings”, Kevin Cook, the CEO of The Purple Guys, shares with you how he has accomplished both. Learn specific ways that he built a great […]