Let’s Talk ESG – Environmental, Social, and Governance
Let’s talk ESG today. What is ESG, you ask? It represents the environmental, social, and governance information about a firm. In January 2023, at the World Economic Forum (WEF) Annual Meeting in Davos, Switzerland, global leaders from businesses, governments, and civil sectors met to discuss the priorities for the coming year. Why does ESG matter […]
This Meeting Should Have Been An Email!
Looking to learn the art of scheduling an effective meeting? Read this week’s Teaching Tuesday to find out. Most people have so many meetings on their calendars that they can’t finish their ‘actual’ work. Can you relate? This is especially critical as we all try to do more with less resources. Adding insult to injury, […]
So, You Want to Be a Thought Leader?
Being recognized as a thought leader is something a lot of us strive for. It’s a level of status. It’s your hard work and dedication being recognized. It means the opportunity to help others, like you, achieve success! It also means putting yourself out there to have your thoughts and tactics evaluated. We’ve all been […]
Deep Dive into Workplace Coaching
Last week, I told you all about my conversation about how leaders bear responsibility for our team members not being successful if we haven’t taken the time and effort to provide them with feedback or coaching. As I was discussing this with another colleague, they were surprised by my focus on coaching to help my team members […]
6 Key Steps for Success When Providing Feedback
While in the leadership Community of Practice session today, one of the learners made a comment that really made me think. She mentioned that her leader told her she would be responsible for an employee being unsuccessful in their role if she did not provide them with feedback. She went on to further say that […]
7 Steps to Learn the Psychological Safety Dance
Have you seen the Safety Dance music video? For those of you who need a refresher: It’s a weird one isn’t? But it’s interesting how artists, like this, don’t get punished or humiliated for speaking up with ideas, question, concerns or mistakes. “The Safety Dance” is a perfect example of how psychological safety can allow […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]
You’re Creating Influencers and Don’t Realize It
When looking at the role leaders play in our organizations, the key component of their role is influence. Leaders influence their individual team members, their departments, their leaders, and the organization. What is Influence? According to the dictionary, influence is the capacity to have an effect on the character, development, or behavior of someone or […]
Key Differences Between Groups and Teams
We talk a lot about wanting our teams to be successful and the importance of having leaders with good leadership skills to ensure the success of our teams. But do we know what teams actually are, and how they are different from a group? It’s important for leaders to understand these definitions so that they […]