Effectively Implement People Change Management
MSPs are well aware of technical Change Management processes, and there are a lot of processes in place to help support the success of these changes. Where there is a gap, however, is with people Change Management processes. As any leader who has tried to initiate a change for people, things can go wrong, very […]
Empowering Managers for Organizational Success: The Importance of Leadership Training
Investing in leadership training for managers is essential for the success of any organization. It equips managers with the knowledge, skills, and abilities they need to lead their teams effectively, engage their employees, manage employee performance, solve problems, and enable succession planning. Historically, it is the best engineer who is promoted to become a supervisor […]
Is There a Formula to Kickstart Employee Engagement?
This week, we’ve been at IT Nation’s evolve peer group meetings, presenting our Quiet Quitting presentation as subject matter experts. In the last four months, we have shared this information and data with over 300 organizations, along with a framework to help address this issue within their organizations. When we’re talking about employee engagement, the […]
Delegation is Good for Business
I was doing research for the Service Community of Practice this last week, for our session on Delegation and Accountability. The research confirms that effective delegation is good for business, in that if used appropriately, it can be used as a tool to develop employees within their career development plans within your organization and increasing […]
5 Steps to Define Your WHY
I’ve been re-reading Simon Sinek’s book WHY, and it made me think about why we do the things we do as an organization. Why are we doing this work? Why should our employees work with us? Why should our clients work with us? What are we hoping to achieve? It can’t just be about money; […]
4 Tests to Understand Your Leadership Style
What do I know about myself in work situations: I dislike being asked to come up with a solution to a problem that is raised in a meeting, if I haven’t had a chance to think about and research things first. I really like to have things organized in a list with lots of information […]
Focus on EX and See 4.2x Higher Average Profit in Your Business
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson I’ve always loved this quote by Richard Branson, founder of the Virgin Group of companies. I intuitively knew that this was how businesses should operate but was repeatedly told that […]
6 Questions to Ask to Quickly Extinguish Conflict
Remember that time when Johnny and Jane couldn’t agree on where to spend the extra $10,000 you had in the budget? The conversation got heated, departments were being defended, and nothing was being accomplished by the conversation. When situations of conflict arise in office, what are some sure-fire ways to extinguish the resistance before it […]
Brainstorming: Bad for Business – Part 2
“Problems cannot be solved with the same mindset by which they were created.” – Albert Einstein. Last week we talked about the 6 flaws of traditional brainstorming: Dominance of Extroverts, Production Blocking, Premature Contamination, Free Riding, Lacking Idea Improvement, and Lack of Stimuli. (Missed it? Check it out here. Dr. Martin J. Eppler together with […]
Brainstorming: Bad for Business – Part 1
As we kick-off the New Year, businesses everywhere will be creating plans and strategies for 2023. Most will be accompanied by some sort of brainstorming session. But, I’ve got news for you: Brainstorming is bad for business! Many years ago, I had the opportunity to attend a seminar with Dr. Martin J. Eppler, PhD, The […]