Seen, Heard, Acknowledged
Small wins can have a big impact. I truly believe that. Recently, I traveled to our India and Philippines offices. Sunny and I did town halls in each
March 4, 2026
Your weekly scoop of the conversations driving MSP leadership and scale.
Small wins can have a big impact. I truly believe that. Recently, I traveled to our India and Philippines offices. Sunny and I did town halls in each
Operational ROI from AI for MSPs is achieved when AI moves beyond isolated pilots and becomes embedded into core workflows, governance structures, and measurable performance metrics.
AI governance for MSPs is no longer optional. In this second part of my conversation with Kim Brys on AI By Design, we moved from
This past week something interesting happened. I posted an Instagram reel on my LinkedIn about an interview question that Elon Musk asks when he’s hiring
Most MSP AI projects don’t fail because the technology is wrong. They fail because the operation underneath wasn’t ready. Undocumented workflows, unclear ownership, and no rollback plan are the
If you’re an MSP leader right now, you’re probably feeling it. Not the hype. The pressure. Your clients are asking about AI. Your team is
