In a recent podcast episode (navigating talent strategies and HR insights: a conversation with HR experts), talent experts Rob Wilson, President of Employco USA, Inc. and Ainsley Lump, HR Manager from Entech US share their valuable insights on talent leadership, recruitment and retention. This engaging conversation provided a glimpse into the challenges and opportunities faced by businesses in today’s evolving workforce.

Some of the major key takeaways from this episode include:

  • Understand the employer-driven talent landscape and the importance of an attractive package.
  • Employ effective talent attraction strategies, including robust employer branding and competitive compensation.
  • Build a positive company culture through leadership, clear communication of values and fostering a positive environment.
  • Focus on scalable HR processes, especially for MSP startups, with adaptability for sustained success.

Here’s a summary of the key points discussed:

The Current Talent Landscape

Rob and Ainsley noted a shift in the job market, with a move toward an employer-driven landscape. While it’s now relatively easier to hire talent, they emphasized the continued importance of presenting an attractive package to potential hires.

Strategies for Talent Attraction

Ainsley highlighted the significance of employer branding, emphasizing the need to showcase company culture, values and growth opportunities. Additionally, competitive compensation and benefits, such as health insurance, 401(k) plans and unique offerings like pet insurance, were identified as key factors in attracting top talent.

Building a Positive Company Culture

Rob stressed the role of leadership in shaping company culture. Clear communication of values, a compelling vision and active participation in fostering a positive work environment were identified as critical elements. Both experts underscored the importance of aligning organizational values with employee expectations.

Crafting Scalable HR Processes

For startups entering the MSP space, Ainsley advised a focus on scalable processes. Whether related to recruitment or client service, having processes that can adapt and grow with the organization is crucial for sustained success.

HR Strategies for Small to Medium-Sized Businesses

Rob emphasized the significance of creating a solid strategic plan and surrounding oneself with a great team. He encouraged outsourcing where feasible, considering external partners as integral team members.

Employee Benefits for Talent Retention

Discussing employee benefits, both speakers highlighted the role of health insurance and additional perks like paid education, birthday leave and innovative benefits such as a program to pay down student loans. Ainsley emphasized the importance of staying competitive in the market and continuously evaluating benefit offerings.

Effective Performance Management

On the topic of performance management, Rob highlighted the challenge of performance reviews but emphasized their effectiveness when done right. Ainsley shared insights from employee feedback, emphasizing the desire for clear expectations and the importance of goal setting using the SMART criteria.


In summary, this SSL Panel discussion provided a wealth of insights for businesses and business owners navigating the complex terrain of talent acquisition, retention and overall human resource management. As the workforce continues to evolve, these expert perspectives serve as a valuable guide for businesses aiming to thrive in the competitive talent landscape.

Watch – Navigating Talent Strategies and HR Insights: A Conversation with HR Experts

Follow Us:

Sunny Kaila Apple PodcastSunny Kaila Google PodcastSunny Kaila iHeart RadioSunny Kaila Listen NotesSunny Kaila Players FMSunny Kaila Pocket CastsSunny Kaila Spotify

About Sunny’s Silver Linings Podcast

“Sunny’s Silver Linings” is a top MSP channel podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP- and talent-based topics, including leadership, corporate culture, MSP services, cybersecurity, customer service, talent growth and retention, and strategies to achieve success in the channel. Listen now to take your business to the next level!

You can check out all our episodes here. You can also listen to “Sunny’s Silver Linings” podcast episodes on all the top streaming platforms, including Apple Podcasts, Spotify, Amazon Music, iHeart Radio, etc.

About IT By Design

With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs—IT By Design (ITBD) helps clients navigate the volatile technical landscape. As the authority on MSP-trained technical talent, it understands the challenges its customers face when recruiting team members. ITBD addresses those issues through many solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, RMM virtual admin, vCIO consulting, security, employee and client engagement software, and professional services. ITBD is headquartered in New Jersey and has facilities in India and the Philippines.