The Future of MSPs: Evolving Beyond Borders and Maximizing Value
In today’s MSP world, the conversation has shifted from mere survival to thriving in an increasingly competitive market. In this episode of Sunny’s Silver Linings, IT By Design CEO & Founder Sunny Kaila spoke to Sumeet Sabharwal, CEO – Netgain, and Frank DeBenedetto, General Manager – MSP Suite, Kaseya, about how MSPs could navigate these […]
All You Need to Know About IT Managed Services
Managing complex IT systems is tough for businesses today. Technology evolves fast. Cybersecurity threats grow daily. Most organizations can’t handle everything in-house anymore. This is where IT managed services shine. They let you focus on your core business while experts handle your technology needs. According to Grand View Research, the global managed services market reached […]
Keep Your Expectations Low, But Your Hopes High
I love HGTV and home renovation shows; they feed into my passion for decorating. Whether I’m fixing up our house or decorating an office, I like to know what the trends are, and I’d like to think that I have a good sense of style. These shows offer small snippets of relaxation when I need […]
How to Choose the Right Business Strategy Software
Expanding an MSP business is no easy task. Along with perseverance and hard effort, it also takes a carefully considered plan that will enable you to accomplish your objectives and succeed. Fortunately, technology has made it simpler to expedite this procedure. There are several business strategy solutions available today. But how can you choose the […]
A Guide to a Helpdesk Ticketing System: Features & Benefits
Helpdesks are the most significant asset of your MSP business when it comes to customer care because of their ability to decrease downtime and boost productivity. A helpdesk platform’s core function is ticket management, which groups customer chats according to priority, date, and customer profile, among other criteria. To expedite case resolution, this function can […]
Building a People-First Culture: Insights from Machado Consulting’s Max Kaplan
In the latest episode of Sunny’s Silver Linings podcast, IT By Design CEO Sunny Kaila welcomed Max Kaplan, the Director of Engineering at Machado Consulting, Inc. This engaging conversation shed light on the importance of a people-first culture in businesses and how leveraging the right tools could transform team dynamics. Below are the key insights […]
Giving Feedback Should Not Be This Difficult
As an organization, we all have to understand that while we want our customers to always be happy, sometimes they won’t be. It’s the nature of the beast. But I know, as a leader of an organization, I want to hear the feedback—good or bad. It’s the only way that we will get better as […]
Everything You Must Know About Customer Effort Score
Imagine a customer attempting to find their way around an unfriendly user interface. They try to connect with your product or service but get overwhelmed or annoyed. It goes without saying that people will look for less complicated options, even if they aren’t as good as yours. This drift is frequently caused by complicated procedures, […]
Airplane Etiquette
I travel a lot. Mostly for work, although we do enjoy a good Kaila Family Adventure. Do I take pride in being a frequent flyer? Yes, I know my way around an airport. Am I the fastest through the security check-in? TSA pre-check, gosh yes, a badge of honor. When I travel, I’m very focused […]
How SOC Analysts Can Boost an MSP’s Cybersecurity
Organizations often rely on specialized teams to monitor their digital data and protect against cybersecurity threats or attacks. These experts bring advanced technical knowledge and a keen ability to conduct diverse analyses, ensuring robust cybersecurity measures. In this blog, we’ll delve into how SOC analysts can significantly enhance your MSP business’ cybersecurity posture, utilizing their […]