The Power of Active Listening & Feedback
Effective communication lies at the heart of any successful business. Active listening is more than just hearing words—it involves providing undivided attention, comprehending the speaker’s message, and responding with empathy and respect. For MSPs, mastering this art can significantly impact their growth in the channel and help retain their current customer base. According to research […]
4 Key Areas to Invest in Employee Growth
Training and development are essential aspects that drive the success of individuals and the companies in which they work. When employees are given opportunities to nurture new skills, tackle challenges, and advance their careers, they become more committed, productive, and loyal. According to LinkedIn, those who are able learn and grow in their workplace are […]
How to Engage Employees Who Are Returning to the Office
Returning to the office is at the forefront of everyone’s mind. While some may welcome this change, others may feel anxious, reluctant, or resistant. A survey by FlexJobs found that 65% of respondents want to remain in a remote work environment, 33% prefer a hybrid work schedule, and only 2% want to return to the […]
Staying Relevant: How to Assess Your Current Service Offerings
Staying relevant in the managed service provider community is no longer a desirable goal—it has become an absolute necessity. As technology continues to evolve at an unprecedented rate, businesses are increasingly demanding more comprehensive and innovative IT solutions. MSPs who fail to adapt to these changing demands will quickly find themselves at a competitive disadvantage. […]
The Power of Workplace Diversity, Equity, & Inclusion
According to the U.S. Census, one in three Americans will belong to a race other than white by 2060, with the fastest-growing segment being those who are two or more ethnic groups. Because of those trends, diversity, equity, and inclusion (DEI) have emerged as crucial pillars of the modern workplace. Organizations that embrace and foster […]
Why Build IT LIVE?
With the channel becoming busy with events, how do you know which one to choose? We sat down with Tiffani Spealman, Events Manager at IT By Design, to talk about what makes Build IT LIVE so unique. ITBD: What makes Build IT LIVE different from other events in the channel? TS: Our intentionality and dedication […]
Empowering Women in the IT Industry
From cybersecurity to artificial intelligence, the IT sector is transforming entire industries. However, it’s no secret that the channel remains predominantly male-dominated. It’s time to create an inclusive environment with more women in technical roles, leadership positions, and in the education and training pipeline. Why? Because empowering women spells success for the IT channel as […]
Encourage a Culture of Learning: A Key Ingredient for a Great Workplace
Fostering a culture of learning in the workplace profoundly impacts employee happiness and overall business success. When organizations prioritize continuous education and provide opportunities that allow workers to expand their knowledge and skills, several positive outcomes occur. It is equally important for CEOs and business owners to continually engage in learning themselves, as they serve […]
Better Together: The Power of Collaboration
In today’s fast-paced digital landscape, businesses of all sizes rely heavily on managed service providers (MSPs), value-added resellers (VARs), vendors, distributors, and other technology partners to meet their IT needs. However, the true power of these partnerships lies in collaboration. When channel experts join forces, they can unlock a wealth of benefits and create a […]
Trade Show Survival Guide for Vendors
Investing in a trade show isn’t a simple, “one-click” business expense. There are registration fees, airfare costs, hotel bookings, meal receipts, sponsorship costs, booth expenses and more — not to mention the days of typical productivity you’re sacrificing by sending your team to focus on an event full time. So, how can you ensure you’re […]