Brand Trust Is Borrowed, Not Owned
We love to travel, and like most frequent travelers, we make a point of using the perks our credit cards offer. One of our go-tos is booking hotels through American Express Fine Hotels and Resorts. When I book through that program, I trust that AMEX has done the vetting on my behalf before adding a property to its […]
We Mostly Get Appreciation Wrong on Both Ends
Yesterday, I sat with a room full of women from across our company, ladies dialing in from the U.S., India, and the Philippines, and I asked them to do two things that turned out to be much harder than they had any right to be. I asked them to practice giving appreciation and then receiving […]
Kodak, Blockbuster, Kinko’s. Are You Next?
I had one of those moments last week that made me laugh out loud and then go completely quiet inside my own head. Nick, our Marketing Associate, had never heard of Kinko’s, and honestly, that tells us everything. We’re getting ready for our upcoming event, and I was talking to Nick about printing the agendas. I told him, casually, not to stress about it. If […]
Nine Cakes and One Strong Leadership Lesson
This past week Rita and I traveled to our remote offices for a stretch of leadership training. Three cities, 90 leaders, a lot of fun and learning. The trip happened to land right on my birthday, and I figured it would be one of those days that quietly passed while I was in the air […]
The Org Chart Is Changing. Are You Ready for What Goes on It?
My org chart has a new column, and honestly, some of the team members don’t have a heartbeat. I’ve been staring at our org chart a lot lately. Not because something’s broken, but because I’m starting to see it differently. As many of you know, we’re fully in it when it comes to AI at ITBD. Every employee in our company is learning to […]
If AI Can Do Your Job, What’s Your Edge?
Mark Said It Out Loud. Now We All Have to Deal with It. We were recently in our quarterly session with our EOS facilitator, Mark O’Donnell, CEO of EOS Worldwide. I always walk away from time with Mark with something worth chewing on, and this last session was no different. He dropped something that’s been sitting with me ever […]
When Your Brain Won’t Let You Work
There’s a moment I know all too well. Something happens, a sharp comment in a meeting, a miscommunication with a co-worker, a tense exchange with Sunny in the middle of a hectic workday, and suddenly, even though I have a full to-do list sitting right in front of me, my brain refuses to cooperate. I’m physically at my desk, […]
Two Pilots and The Lessons That I Can’t Stop Thinking About
I don’t usually write about things still sitting heavily on my chest. I typically give myself time to process, let the news settle, and come back with some perspective. This week I can’t do that. Many of you saw the news about the Air Canada jet that crashed at LaGuardia Airport. My Canadian roots kicked in immediately (they always do), but what stayed […]
What My Dogs Taught Me About Being Human
Those of you who know me know that I am absolutely, unapologetically obsessed with my Lily. She was my first puppy, and while I love her and Maya with equal ferocity, there is a very specific tug that comes with your firstborn, whether that’s a child or, in my case, a Maltese. (God gave me boys. I bought two […]
The Best Valentine’s Day Gift Ever
OK, this might say something about me, but I’ll be honest: this Valentine’s Day, my husband got me a Claude Pro license and I was genuinely giddy. (I know. The nerd is fully out. Don’t judge me 😊.) My sons thought it was hilarious. Sunny thought it was perfect. And honestly, it was. And yes, it’s now March, and I’m just getting around to telling […]