Difficult Conversations Made Easy
The most difficult part of performance management is talking about it. In my recent articles I’ve covered a fair bit of ground on the topic of scorecards and performance management, mainly from an operational perspective. But something of a wild card in this process is the actual performance management conversation. As with anything else in […]
Master the MSP Landscape: Seamlessly Navigate with Robust Tools & Leadership Training
Thriving in today’s MSP landscape requires you to conquer a myriad of challenges and stay on top of the latest practices and trends. You need robust tools and leadership training that acts as your guide. Unfortunately, many MSPs still manage their teams relying on outdated tools and practices, that hinder growth and create inefficiencies. The […]
Egos at the Table
Let’s be real: we all have an ego. And that’s okay! Confidence and a sense of self-worth are important. The real challenge kicks in when you’ve got multiple egos at the table (or in your leadership team), and no one’s taken the time to teach (yes, teach) them how to communicate and collaborate effectively. I […]
Mastering Performance Management
The past couple of weeks I’ve talked about scorecards, and the role that they play in aligning individual contributions to the overall strategy. But scorecards serve another purpose – to provide an unbiased view of individual performance. When scorecards are rooted in objective measures, you can see where an employee is performing well, and where […]
Cloud Solution Engineer: Role, Skills and Importance
As businesses increasingly move to the cloud for enhanced flexibility and scalability, the demand for skilled professionals who can design, implement, and manage cloud environments has never been higher. Here comes the cloud solution engineer —a pivotal role in ensuring smooth cloud operations and maximizing the benefits of cloud technologies. In this blog, we’ll […]
Meetings Matter
Did you know that the average employee spends about 16 hours a week in meetings? According to a recent Microsoft survey in 2023, 16 HOURS!! OMG. And on top of that, 71% of employees think that 50% of those meetings are wasted time. That means there are 8 hours a week where an employee is […]
Balanced Scorecards
Last week, we discussed the role that scorecards can play in performance management. This week, we’ll talk about the balanced scorecard concept. The idea of the balanced scorecard was created in the early 90s by Robert Kaplan and David Norton, to help solve the challenge of measuring business results. In particular, they were looking for […]
IT Ticketing System: A Step-by-Step Guide
An IT ticketing system is essential for efficiently managing and resolving IT issues within MSP business. It serves as a central hub where support teams can track, prioritize, and handle requests, ensuring timely resolutions and enhancing overall productivity. Whether you’re a small business or a large enterprise, implementing an effective ticketing system can streamline workflows, […]
Why I Could Never Be a Real Housewife
I often tease my friends that we are The Real Housewives of Monroe—the glitz, glamour, and parties! We’ve got it all, right here in our little town of Monroe, New Jersey. You laugh, but we truly ask ourselves, “Have I worn this outfit before? Where was it last seen?” And if it was a large […]
How to Use Scorecards to Align Actions with Goals
I wrote last week that goals are set to help align the behavior of teams or individuals towards the overall organizational mission (read the previous post here). When goals are aligned with the mission, everybody on your team will be working in the same direction – their actions which meet their goals, will support the […]