MARLBORO, NJ – May 8, 2023 – IT By Design, the providers of BPO talent and training solutions for channel partners and businesses, is proud to announce that two of its executives have been named to the 2023 CRN Women of the Channel list. The company’s Partner and President Kam Kaila, and Chief Learning Officer Rita Hayre, have both been included on this prestigious list of female leaders in the IT supply channel, which CRN’s editorial staff selects each year. This is the third year running that Kam Kaila has appeared on this list and was also on the exclusive Power 80 Solution Providers list in 2022. She is delighted to be joined by Rita Hayre as an honoree, which makes 2023 the first year that IT By Design boasts multiple executives on this roster. Kaila is once again also a Power 80 Solution Providers honoree.  

The CRN’s Women of the Channel feature spotlights extraordinary female leaders from the solution provider and managed services provider (MSP) communities “whose expertise and vision are leaving a noticeable and commendable mark on the technology industry,” according to a statement by CRN®, a brand of The Channel Company and  one of the largest channel news sources. “With this recognition, CRN honors these women for their unwavering dedication and commitment to furthering channel excellence,” the statement continues. 

Business Process Outsourcing (BPO) is becoming a more sought-after resource for companies looking to augment their staff or scale their businesses without having to invest in additional full-time personnel, especially crucial during an uncertain economy. By leveraging BPO talent, MSPs can expand their capabilities, strengthen their brands, and enhance their company culture. ITBD’s outsourced services include NOC (network operations center), help desk, SOC (security operations center), RMM (remote monitoring and management) administration, and professional services, all delivered by reliable, knowledgeable technicians in a cost-effective and responsive manner. These high-margin services can be resold under the contracted company’s brand for a solid profit, effectively expanding their offerings while providing considerable value to the business customer. 

Kam Kaila has been part of the executive leadership team at IT By Design for 18 years. She serves as ITBD’s “Brand Ambassador,” responsible for globally building the company’s presence. Kam leads the organization’s community initiatives and is the engine behind their “Build IT” education platform, including Build IT LIVE, an annual in-person training event for channel MSPs. Kam has received additional industry accolades, including ChannelFutures’ “Channel Influencers” for 2023. 

Rita Hayre joined IT By Design in 2020 and was quickly promoted to chief learning officer. She has more than 15 years of experience developing both internal and external educational and change management leadership programs, including at major organizations. She works closely with Kam Kaila on the Build IT program, spearheading the planning, and implementation of ITBD’s emerging and long-term business strategies for education, training, and development, focusing on opportunities and resources for the MSP community. She also leads the company’s channel-based diversity, equity, and inclusion initiatives. 

“We are ecstatic to announce this year’s honorees and shine a light on these women for their significant achievements, knowing that what they’ve accomplished has paved the way for continued success within the IT channel,” said Blaine Raddon, CEO of The Channel Company. “The channel is stronger because of them, and we look forward to seeing what they do next.” 

“We couldn’t be prouder of both Kam Kaila and Rita Hayre and are thrilled they are receiving recognition from such a renowned channel authority,” said Sunny Kaila, CEO of IT By Design. “These accolades are well-deserved based on the drive and accomplishments of these two talented leaders. IT By Design looks forward to the growth opportunities their dedication to the Build IT educational platform will create for MSPs in the future, and what our company’s many other women leaders will contribute to the trajectory of the organization.” 


About IT By Design 

IT By Design specializes in custom business solutions for managed services providers. With 20 years in the industry, ITBD leverages its expertise and commitment to further its clients’ success and create partnerships that take the MSP’s business to the next level. IT By Design’s team of highly trained technical talent can support any MSP at a moment’s notice. The company continues to refine an all-in-one software solution that helps MSPs manage staff, keep objectives on target, and establish a strong and happy company culture.  

Follow IT By Design: Twitter and LinkedIn. 


About The Channel Company  

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end-users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative solutions for ever-evolving challenges in the technology marketplace.   

Follow The Channel Company: Twitter and LinkedIn. 

© 2023. CRN is a registered trademark of The Channel Company LLC.  All rights reserved. 

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The Channel Company Contact:
Natalie Lewis
The Channel Company  

IT By Design Contact:
Tom Zanca 

CommCentric Solutions:
Nikki Johnson Ussatis