Behind the Shield: A Real Talk with Ryan Bowman on Cybersecurity, AI, and the MSP Mindset
If you’ve ever had a conversation with someone who truly gets both the human side and the tech side of our industry, then you know how powerful that connection can be. That’s exactly how I felt sitting down with Ryan Bowman, a longtime partner of IT By Design and one of the sharpest minds in […]
Jamison West: The Entrepreneur’s North Star – From Indispensable to Impactful
The digital stage lit up as I welcomed Jamison West to Sunny Silver Linings. There are entrepreneurs, and then there are “entrepreneurs of entrepreneurs” – a rare breed, and Jamison embodies it. His journey isn’t just a testament to building businesses; it’s a living blueprint for scaling impact and, crucially, mastering the delicate art of […]
Key Roles of Co-Managed IT Engineers Every Growing MSP Needs on Their Team
Remember when scaling your MSP meant simply hiring more technicians? Those days are as extinct as floppy disks. Today’s MSP landscape demands a fundamentally different approach to team building, one where Co-Managed IT Engineers are becoming the secret weapon of industry leaders who’ve cracked the code on sustainable growth. The old playbook is broken. While […]
How AI & Automation Helps Your Managed IT Support Teams Work Smarter, Not Harder
The constantly changing tech world presents managed IT support teams with previously uncommon difficulties. The complexity of client situations, the sheer number of tickets, and rising expectations have all put traditional support methods to the limit. The good news is that MSPs are changing how they deliver services without overtaxing their employees through the judicious […]
Kam Kaila of IT By Design Spotlighted on the 2025 CRN® Women of the Channel Power 100 List
Jersey City, NJ, May 12, 2025 — IT By Design, the leading talent solutions provider for MSPs, proudly announced today that Kam Kaila, President and Partner, has been recognized by CRN®, a brand of The Channel Company, in the prestigious Women of the Channel Power 100 list for 2025. This annual CRN list celebrates women […]
How MSP Engineers Manage HIPAA, SOC 2 & Compliance
Ever wonder how some businesses breeze through compliance audits while others scramble in panic? The secret might be who’s managing their IT infrastructure. In today’s digital landscape, where data breaches make headlines and regulatory fines reach millions, MSP engineers have become the unsung heroes of compliance. Let’s pull back the curtain on how these technical […]
IT By Design Named to CRN’s 2025 Tech Elite 250 List
Jersey City, NJ – March 2025 – IT By Design, a leading provider of talent solutions for managed service providers (MSPs), has been named to CRN®’s 2025 Tech Elite 250 List, an annual recognition of solution providers that demonstrate exceptional dedication to technical expertise and innovation. Published by The Channel Company, the Tech Elite 250 […]
Meeting & Exceeding SLA Expectations with MSP-Dedicated Engineers
System failures aren’t just frustrating—they’re devastating to your bottom line. When customers can’t access services, each tick of the clock represents dollars slipping away. Companies can crumble under the weight of repeated outages, watching helplessly as clients jump ship to more reliable competitors. This is where msp dedicated engineers become your secret weapon. They’re not […]
IT Burnout is Real: How Staffing for Managed Services Saves Your IT Team
Picture this: It’s 2 AM, and Mark, your lone senior system administrator, is on his third espresso, desperately trying to restore a downed ERP system while simultaneously putting out network infrastructure fires. His phone won’t stop buzzing with alerts, and tomorrow’s board presentation looms over him like a dark cloud. This scenario underscores why strategic […]
MSP Staffing Solutions: How to Grow Your Business Without Adding Costs or Headaches
Let’s get real: Scaling your MSP shouldn’t mean drowning in payroll costs or hiring headaches. You want growth, not more overhead eating into your profits. The solution? It’s all about MSP staffing—but not the old-school way of hiring full-time employees. Instead, savvy MSPs are turning to Staffing MSP models and MSP staffing companies to access […]