MSP Technician Performance Metrics That Actually Matter
AI for MSPs: Why Mindset Will Define the Winners (Part 1) In this first part of my conversation on AI By Design, Ed Cordiano and I focused on the foundation behind everything else: the entrepreneurial journey, the power of community, and how AI is starting to reshape MSP service delivery, customer expectations, and business responsibility. This […]
The Best Valentine’s Day Gift Ever
OK, this might say something about me, but I’ll be honest: this Valentine’s Day, my husband got me a Claude Pro license and I was genuinely giddy. (I know. The nerd is fully out. Don’t judge me 😊.) My sons thought it was hilarious. Sunny thought it was perfect. And honestly, it was. And yes, it’s now March, and I’m just getting around to telling […]
AI-First MSP Leadership: What I’m Seeing Across the Channel
AI-first MSP leadership is quickly becoming the difference between MSPs that scale and those that stall. From my conversations with founders, operators, and advisors, one thing is clear. This shift is not about adding AI tools. It is about changing how we think, lead, and build businesses. Let me break down what keeps coming up […]
What’s Different About the April AI Accelerator and Why It Matters
The AI Accelerator for MSP leaders is different because it moves beyond learning into execution. Instead of exposing leaders to tools or ideas, it focuses on integrating AI into real workflows, defining governance, assigning ownership, and building a 90-day execution plan. The result is measurable operational outcomes, not disconnected experiments that stall after initial momentum. There’s no shortage of AI […]
How MSPs Can Turn AI Adoption into a Real Go-To-Market Strategy
AI adoption for MSPs often begins with internal experimentation. But sooner or later, every MSP leader faces the same question: how do you take AI to market? In the first part of my conversation with Sanjay Khosla, CEO of Blueprint Helpdesk, we talked about where AI adoption really stands in the MSP industry today. Curiosity is high. Experimentation is happening. But […]
The Cost of Making Big Decisions Without Peer Context
MSP leadership decision risk rises sharply when strategic choices are made without external perspective. Decisions formed in isolation are reinforced by internal logic, untested assumptions, and unchallenged confidence. For MSP owners navigating AI investments, pricing shifts, and growth moves, the absence of peer context does not just slow you down. It increases the probability of […]
The Auditor I Didn’t Hire
When Your Son Starts Auditing Your AMEX So last week, we were sitting at the table and Rency (my EP) calls me laughing. “Kam, do I have an auditor now?” Apparently, my son Shaan had been reviewing charges on my AMEX (yes, he has it loaded on his phone, we’ll get to that) and spotted a charge at a bagel shop. He […]
AI Adoption for MSPs: Lessons from a Conversation with Sanjay Khosla
AI adoption for MSPs is one of the most talked-about topics in the channel right now. But in my conversations with leaders across the industry, I’m seeing a very different reality: curiosity is high, yet true commitment is still early. I recently spoke with my friend Sanjay Khosla, CEO of Blueprint Helpdesk, about what AI looks like in MSPs today on an episode of AI […]
AI-First MSP Leadership Lessons I Hear from the Field
AI-first MSP leadership is becoming the real differentiator in our channel. The best MSPs aren’t “adding AI.” They’re upgrading how they lead, decide, and scale, with AI accelerating everything. What follows is the most consistent set of lessons I keep hearing (and learning) from MSP operators, founders, and advisors. Why MSP Leadership Growth Starts with Perspective (Not Just Strategy) One of […]
Seen, Heard, Acknowledged
Small wins can have a big impact. I truly believe that. Recently, I traveled to our India and Philippines offices. Sunny and I did town halls in each office to discuss the vision of what’s next for ITBD and where we’re headed. It’s one of the things we love to do most when we travel to these offices. That and sitting one-on-one with different […]