All You Need to Know About MSP Patch Management
MSP patch management is a critical service for protecting your customers’ systems and networks from security vulnerabilities and performance issues. In today’s ever-evolving threat landscape, even a small oversight can lead to significant disruptions or data breaches. As an MSP business, it’s your responsibility to ensure that your customers’ IT infrastructure is continuously updated and […]
Build IT Live 2024: Leadership Lessons from Navy SEALs Bootcamp
A few weeks ago at Build IT Live, we decided to invite the Navy SEALs to teach our attendees about leadership skills. The United States military is the largest organization that focuses on leadership growth within its ranks, so we thought, why not bring in the SEAL team to help us improve teamwork? The SEALs […]
There’s No Traffic on the Extra Mile Road
I have a laundry list of wonderful sayings that often inspire my articles. One that stands out is from our team member Ankur, who frequently says, “There’s no traffic on the extra mile road.” I found it particularly fitting after our recent Build IT LIVE event. While I felt proud of all the wonderful content […]
Customer Feedback Analysis Explained
Customer feedback analysis is a process of systematically reviewing and categorizing customer feedback. This process can help you spot common issues and areas for improvement. You can make targeted changes to your products or services. Addressing issues properly shows customers that you value their input, which can lead to higher satisfaction scores. In this blog, […]
Calm in the Midst of the Storm
Last week, we completed our 6th annual Build IT LIVE conference. We had 400+ MSP industry professionals join us for three incredible days of learning and content. Those of you who have hosted your own event know that while everything may look smooth on the outside, behind the scenes, there’s always a bit of chaos. […]
8 Factors to Consider While Hiring an IT Support Engineer
As an MSP, you understand the importance of keeping your customers’ IT infrastructure running smoothly. You need skilled IT support engineers to do that. From enhancing service quality to improving efficiency, the right type of engineers can help you deliver exceptional support to your customers. In this blog, we’ll explore eight key factors you must […]
Team GPS: Bigger, Better and Stronger with Four New Features
Investing in your most valuable asset—your people—is a no-brainer. Your team drives the success of your business, using capital and technology to deliver exponential returns. Employee engagement and performance management directly impact your bottom line. To give your employees the best tools to succeed, we’re excited to unveil four game-changing features, all inspired by your […]
Equal Love and Appreciation
I have two puppies, Lily and Maya. Although they may not “technically” qualify as puppies anymore, they are still babies in my eyes. Lily is 6, and Maya will be 3 in a few short days. They are very different: Lily is definitely a princess and extremely protective (we sometimes call her Killer because she’s […]
Start With a Question
Many of you know my husband Sunny, but what you may not know is that he is the King of Questions. He loves to inspire conversation with a question, whether at a dinner table or over coffee at a conference. Getting others to discuss their learnings is a great way to break the ice and […]
All You Need to Know About IT Managed Services
Managing complex IT systems is tough for businesses today. Technology evolves fast. Cybersecurity threats grow daily. Most organizations can’t handle everything in-house anymore. This is where IT managed services shine. They let you focus on your core business while experts handle your technology needs. According to Grand View Research, the global managed services market reached […]