The Auditor I Didn’t Hire
When Your Son Starts Auditing Your AMEX So last week, we were sitting at the table and Rency (my EP) calls me laughing. “Kam, do I have an auditor now?” Apparently, my son Shaan had been reviewing charges on my AMEX (yes, he has it loaded on his phone, we’ll get to that) and spotted a charge at a bagel shop. He […]
Seen, Heard, Acknowledged
Small wins can have a big impact. I truly believe that. Recently, I traveled to our India and Philippines offices. Sunny and I did town halls in each office to discuss the vision of what’s next for ITBD and where we’re headed. It’s one of the things we love to do most when we travel to these offices. That and sitting one-on-one with different […]
Controversy vs. Content
This past week something interesting happened. I posted an Instagram reel on my LinkedIn about an interview question that Elon Musk asks when he’s hiring someone. If you read last week’s article, you know I told you I’m becoming an active student of hiring. So when I came across this clip, it resonated with me. […]
Being Busy vs. Being Productive
Everyone says they’re busy. It’s practically a badge of honor at this point. You ask someone how they’re doing and the answer is almost always, “Oh, you know, busy.” But here’s the question I’ve been sitting with lately: Is all of that busyness actually productive? And more importantly, is it the kind of work that […]
Emotional Intelligence in the Spotlight
I am an Olympics buff. Every other year, when the Games come around, I am glued to the screen. I was raised in a Canadian home in Vancouver, where watching figure skating was a weekend event. We followed the original quad king, Elvis Stojko, religiously. We watched Stars on Ice. We followed skiing. If it involved snow, […]
January Reflections Leading with Joy on the Calendar
Work, work, work. The start of a new year often feels like an unrelenting sprint. Your back from vacation, heads down, task lists full, inboxes overflowing, January rarely tiptoes in, it barrels through. And in all that early-year hustle, it’s easy to forget something essential: to carve out intentional time away from it all. I […]
When Customer Service Fails to Listen
A few months ago, I ordered a beautiful outfit online from Anita Dongre, a very well known Indian designer. It wasn’t my first time buying from her, and given how much I love quality Indian fashion, I was excited. The piece took about six weeks to arrive, not unusual, considering it was shipping internationally. But […]
The Power of the Unexpected: Rethinking Rewards and Recognition
When Recognition Comes at the Right Moment There’s something undeniably powerful about being recognized when you least expect it. Not through a formal review, or a scheduled team meeting, but in the quiet moments, mid-shift, mid-flight, mid-effort, when someone simply sees you. That’s what came to mind recently when United Airlines sent me a set […]
Out of Office Until January 12th
Why the First Week of the Year Matters More Than You Think There I was, feeling the familiar buzz of the first Monday of the year, ready to roll up my sleeves and kick off our AI Accelerator program planning and reminding customers to get registered, only to be greeted by a tsunami of out-of-office […]
Holiday Giving That Gives Back
The holidays are upon us. The tree is up. Presents are wrapped. Bonuses have been paid or gift cards handed out. Calendars are filled with out-of-office replies, and the usual hum of productivity has softened into something lighter. More hallway conversations. More checking in. Less urgency. That is not a criticism. It is December. This […]