Innovation: Don’t Overlook Upping Your Customer Experience Game with guest Craig Fulton

For services businesses such as MSPs, the customer experience is essential for success—both yours and theirs. When an MSP fails to deliver on its promises to a client, both businesses stumble, which makes caring for your customers a top priority. Join CEO of IT By Design, Sunny Kaila, as he talks with Craig Fulton, Chief Customer Officer for ConnectWise, to discuss how the pandemic, remote work, and economic stress have made delivering an exceptional customer experience even more important for MSPs.

• Have you refocused your customer touchpoints to account for WFH?
• Winning during the cost-cutting war—How are you delivering additional value
• Three important capabilities MSPs must strengthen or acquire in terms of customer experience
• Do you know what a great customer experience looks like in the new normal?