7 Steps to Critical Thinking
As leaders, our decisions can profoundly impact the success or failure of projects, departments, or even organizations. It is imperative to the business unit’s success that we are clearly and objectively looking at problems and potential opportunities to make optimal decisions. Sometimes the optimal decision is to move forward with a plan of action, pivot […]
Bystander Intervention: Step Up by Knowing How to Help
We’ve talked about the importance of inclusion for employees in the workplace so people can be their authentic selves. We know inclusion is impacted by an employee’s relationships and interactions with all levels of the organization: 1. The organization at a system level, 2. The organization’s leadership, and 3. The peers and colleagues within each […]
Diversity, Inclusion, and Pride
What does inclusion mean and what steps can you take to ensure that your organization is inclusive and diverse? Find out in this week’s Teaching Tuesday! Happy Pride Month, everyone! In June, we celebrate pride month to show support and reinforce inclusion for people of the LGBTQIA+ community. As organizations, this provides us with a […]
Cognitive Bias and Its Common Types
What is cognitive bias and what types of biases do we experience in our lives? Read this week’s Teaching Tuesday to find out. I had a conversation with someone this weekend which really made me think about how we make decisions about the information we receive, and what we do with that information. The human […]
Let’s Talk ESG – Environmental, Social, and Governance
Let’s talk ESG today. What is ESG, you ask? It represents the environmental, social, and governance information about a firm. In January 2023, at the World Economic Forum (WEF) Annual Meeting in Davos, Switzerland, global leaders from businesses, governments, and civil sectors met to discuss the priorities for the coming year. Why does ESG matter […]
So, You Want to Be a Thought Leader?
Being recognized as a thought leader is something a lot of us strive for. It’s a level of status. It’s your hard work and dedication being recognized. It means the opportunity to help others, like you, achieve success! It also means putting yourself out there to have your thoughts and tactics evaluated. We’ve all been […]
6 Key Steps for Success When Providing Feedback
While in the leadership Community of Practice session today, one of the learners made a comment that really made me think. She mentioned that her leader told her she would be responsible for an employee being unsuccessful in their role if she did not provide them with feedback. She went on to further say that […]
7 Steps to Learn the Psychological Safety Dance
Have you seen the Safety Dance music video? For those of you who need a refresher: It’s a weird one isn’t? But it’s interesting how artists, like this, don’t get punished or humiliated for speaking up with ideas, question, concerns or mistakes. “The Safety Dance” is a perfect example of how psychological safety can allow […]
Succession Planning: The Firewall for Your MSP’s Success
I recall many years ago, we had a member of the team took a leave of absence due to medical reasons. FIRE!! Their unexpected absence resulted in chaos, not only for their own department, but other departments as well. Nobody knew how to do the department’s coding and payroll processes. Was there a job description? Yes. Was […]
Why Resilience Matters for Your Team and You
In this blog, we will talk about what is resilience, why does it matter, and how you can build it in your team. Does Resilience = Retention? Let’s think about our customer service teams, specifically the engineers who are answering the phones from our clients. It is very infrequent that someone is calling up to […]