You’re Creating Influencers and Don’t Realize It
When looking at the role leaders play in our organizations, the key component of their role is influence. Leaders influence their individual team members, their departments, their leaders, and the organization. What is Influence? According to the dictionary, influence is the capacity to have an effect on the character, development, or behavior of someone or […]
Key Differences Between Groups and Teams
We talk a lot about wanting our teams to be successful and the importance of having leaders with good leadership skills to ensure the success of our teams. But do we know what teams actually are, and how they are different from a group? It’s important for leaders to understand these definitions so that they […]
Effectively Implement People Change Management
MSPs are well aware of technical Change Management processes, and there are a lot of processes in place to help support the success of these changes. Where there is a gap, however, is with people Change Management processes. As any leader who has tried to initiate a change for people, things can go wrong, very […]
Empowering Managers for Organizational Success: The Importance of Leadership Training
Investing in leadership training for managers is essential for the success of any organization. It equips managers with the knowledge, skills, and abilities they need to lead their teams effectively, engage their employees, manage employee performance, solve problems, and enable succession planning. Historically, it is the best engineer who is promoted to become a supervisor […]
Is There a Formula to Kickstart Employee Engagement?
This week, we’ve been at IT Nation’s evolve peer group meetings, presenting our Quiet Quitting presentation as subject matter experts. In the last four months, we have shared this information and data with over 300 organizations, along with a framework to help address this issue within their organizations. When we’re talking about employee engagement, the […]
Delegation is Good for Business
I was doing research for the Service Community of Practice this last week, for our session on Delegation and Accountability. The research confirms that effective delegation is good for business, in that if used appropriately, it can be used as a tool to develop employees within their career development plans within your organization and increasing […]
5 Steps to Define Your WHY
I’ve been re-reading Simon Sinek’s book WHY, and it made me think about why we do the things we do as an organization. Why are we doing this work? Why should our employees work with us? Why should our clients work with us? What are we hoping to achieve? It can’t just be about money; […]
4 Tests to Understand Your Leadership Style
What do I know about myself in work situations: I dislike being asked to come up with a solution to a problem that is raised in a meeting, if I haven’t had a chance to think about and research things first. I really like to have things organized in a list with lots of information […]
Focus on EX and See 4.2x Higher Average Profit in Your Business
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson I’ve always loved this quote by Richard Branson, founder of the Virgin Group of companies. I intuitively knew that this was how businesses should operate but was repeatedly told that […]
6 Questions to Ask to Quickly Extinguish Conflict
Remember that time when Johnny and Jane couldn’t agree on where to spend the extra $10,000 you had in the budget? The conversation got heated, departments were being defended, and nothing was being accomplished by the conversation. When situations of conflict arise in office, what are some sure-fire ways to extinguish the resistance before it […]